Shipping and delivery
We are proud to offer free shipping services within Australia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in Australia.
How do you ship packages?
Packages are shipped from Sydney/Australia using Australia Post.
Do you ship worldwide?
Unfortunately not at this time.
How long does shipping take?
Shipping time varies due to factors outside of our control but generally it should be no longer than a week for a package to be delivered.
*This doesn’t include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
Will my items be sent in one package?
Usually, yes. In case of bulk order, it could be multiple packages.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster or lockdown)
- Other exceptional circumstances outside the control of ozettadapters.com
*You can submit refund requests within 30 days of the purchase. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.